How Akij Ceramic Used AR to Boost Customer Engagement by 4X

How Akij Ceramic Used AR to Boost Customer Engagement by 4X

Managing timber inventories traditionally involves manual counting, diameter measurement, and volume calculation, processes that are often slow, labor-intensive, and prone to human error. Trrimber needed a faster, more reliable way for field teams to measure timber accurately.

  • Client NameAkij Ceramic
  • DurationEight Months
  • Target audienceHomeowners, interior designers, architects, dealers
  • Industry:Ceramics & Building Materials
  • ServicesUI/UX design
  • CategoryUX/UI design

The Problem

  • Visualization Before Purchase

    Customers struggled to imagine how selected tiles would appear inside their actual living or commercial spaces before making a purchase decision.

  • Dependence On Showrooms

    The traditional tile selection process relied heavily on physical showroom visits and sample inspections, limiting convenience and accessibility.

  • Product Comparison Difficulties

    Comparing multiple tile designs, textures, and patterns side by side was often time-consuming and inefficient.

  • Limited Digital Engagement

    Existing product catalogs lacked interactive experiences that could effectively engage customers and support purchase decisions.

  • Complex Product Selection

    With hundreds of available tile options, customers often find it difficult to identify products that match their design preferences.

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Our Approach

User Research

User Research

Studied customer purchasing behavior and tile selection decision-making patterns.

Experience Design

Experience Design

Created intuitive journeys, simplifying product discovery and visualization.

AR Innovation

AR Innovation

Integrated immersive augmented reality for realistic tile placement previews.

3D Modeling

3D Modeling

Developed detailed tile assets and realistic virtual room environments.

Product Organization

Product Organization

Structured extensive tile catalogs for seamless browsing and filtering.

Continuous Testing

Validated usability, visualization accuracy, and overall customer experience quality.

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The Solution We Delivered

01Augmented Reality Tile Visualization

An immersive AR experience that lets customers visualize ceramic tiles directly on walls and floors using their smartphone camera before buying.

02Interactive 3D Product Explorer

Interactive 3D previews with zoom, rotation, and detailed texture visualization, helping customers understand product characteristics.

03Virtual Room Design Experience

Predefined room environments where users can experiment with tile combinations and compare design options in realistic settings.

04Image-Based Tile Try-On

Customers can upload or capture images of their own spaces and instantly preview tile options for a personalized selection experience.

05QR Driven Product Engagement

Each tile links to a QR code, giving customers instant access to 3D visualizations and product information.

06Centralized Content and Analytics Dashboard

Admins can manage catalogs, monitor engagement, and analyze customer behavior to optimize product presentation.

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Impact, Measured in Numbers

4X

higher customer engagement

85%

improved purchase confidence

70%

faster product selection process

15000+

app downloads

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