Secret Hacks of Conversion Rate Optimisation: Supercharge Your Business Growth
If you have a website, you’re already on your way to grow your business. You want your website visitors to take the action you desire, such as buying a product or leaving their contact details. Did you know that the moment they take the action you want them to, they have converted from a visitor into a customer. This process of increasing the percentage of visitors into customers is called Conversion Rate Optimization (CRO). Let’s explore the secrets to boosting your business with steps you can take under the hood, including psychological factors that influence website visitors, tracking and measuring conversions, tricks of calculating conversion, consumer behavior, A/B testing, the role of CTAs in CRO, and many more.
Ready to dive in?
Why CRO is crucial for online businesses
Because it helps your business. It’s cost-effective. It generates more leads, sales and revenue for you. How? Conversion Rate Optimization (CRO) is crucial in digital marketing, and if you’ve got a website, you undoubtedly care about your conversions. Online businesses require digital marketing, which in turn requires your business website: forming a bridge between you and your customer. A research study in 2017 revealed that 50% of internet marketers thought that CRO was crucial to their overall Business strategy. Through this connection, you can turn your leads into your customers.
Explain the importance of tracking and measuring conversions
Getting a quantitative understanding of how well you’re doing gives you a solid record of your page, the feedback on your marketing campaigns, and the paths on which your users are converting. Tracking and measuring are important for your marketing efforts because it lets you monitor your conversion rates, aiding in your assessment of your website marketing. The most essential metric for CRO is the conversion rate itself: the ratio of visitors converted to the total number of visitors. In other words, tracking and measuring gives you the whole picture to figure out what works and what doesn’t on your website.
Discuss the psychological factors that influence website visitors
Psychological factors influence the decision-making of your visitors, affecting cognitive biases, emotional biases, and social and environmental biases. Optimizing the website to suit our visitors’ preferences and desires requires strategy. Understanding why people do things can help you personalize your website’s elements for your visitors. Relevance makes your customers feel like you connect to them and understand them, speeding up the conversion process. Added perks are minimizing distractions on your user interface (UI) and optimizing the user interface (UX) by simplifying navigation, with design principles psychologically placed.
Understanding the ways of calculating conversion rates.
As a crucial metric in online marketing and e-commerce, measure the effectiveness of your website or marketing campaign with these conversion rate calculation methods:
- Site-wide Conversion Rate: As the most basic form of conversion rate calculation, this is calculated by dividing the total number of conversions by the total number of sessions or unique visitors, then multiplying the result by 100. The result is the percentage of visitors who converted.
- Sales Conversion Rate: Calculated by dividing the number of leads that are converted into sales by the number of qualified leads your team has received, then multiplying the result by 100, the sales conversion rate gives you the percentage of qualified leads that resulted in a sale.
- Click-Through Conversion Rate: CTR is calculated by dividing the total number of visitors who clicked on a specific link (like an ad or a link in a blog post) by the total number of visitors to the page where the link was located, then multiplying the result by 100. This gives us the percentage of visitors who clicked through to another page or site.
- Specific Action Conversion Rate: This alludes to the percentage of visitors who completed a specific action. This is calculated by dividing the number of users who performed a specific desired action (like placing an order, subscribing, or signing up for a free trial) by the total number of users who visited the website, then multiplying the result by 100.
- Overall Conversion Rate: This metric concerns interactions that resulted in a conversion. This is calculated by dividing the total number of conversions completed during a defined period by the total number of non-converting interactions recorded during the same period, then multiplying the result by 100.
- Ad Interaction Conversion Rate: Use this method when your visitors interact with an ad and convert. This is calculated by dividing the number of conversions by the total number of ad interactions that can be tracked to a conversion during the same time period, then multiplying the result by 100.
Notably, the first step is to identify which part of your conversion funnel you want to optimize that will enable you to get faster results for your business.
Explain how understanding user behavior can improve CRO
Use behavior gives you insight into your audience’s likes and dislikes. Understand your target audience and curate a message that appeals to them. Businesses can increase conversions through the critical component of user experience (UX). It determines the success of a website using psychology to hook users with engagement and satisfaction. Some other contributing factors are visual hierarchy, cognitive load reduction and intuitive websites that fall under user interface (UI).
Define A/B testing.
Also known as split testing or bucket testing, this method pertains to comparing two versions of a web page or app to weigh the suitable results. A/B testing lets you experiment with two variants of a page with the goal of conversion and testing which page performs better. This is essential in the process of Conversion Rate Optimization (CRO) for qualitative and quantitative insights. The cherry on top of this method is that you can understand user behavior, engagement rate, and find out the pain points of your audience and their satisfaction with website features.
How to set up A/B tests
Firstly, identify the conversion goal of your business for any web page or app screen. The second step is to identify the part of the conversion funnel you want to optimize. Once you choose the elements to test in your A/B testing, create the second variation of your page. This results in your having two versions to test and compare page A and page B, aligned with your goal. As you create your variations, be mindful of making one change at a time to determine its impact on the goal of your test. The last step is to use A/B testing tools to track the performance of each group with statistical analysis.
Explain the role of CTAs in CRO
Call-to-Actions (CTAs) are buttons or links that act as the sole point to convert your visitors. CTAs encourage your leads to take an action like “Sign Up’ or “Buy Now”. The role of CTAs is to guide the visitors to make the desired action through a prominent button or link, which places importance on making CTAs easy to understand and visually appealing, making CRO effective.
Optimize Landing Pages
Landing pages, designed for a particular goal or marketing campaign, are standalone web pages. This page holds the power to increase conversions. That makes optimizing landing pages essential for CRO.
Tips for designing high-converting landing pages
High-converting landing pages maintain a simple and clean design, using concise headlines and high-quality images. Some tips for designing high converting landing pages are:
- First impression: A positive first impression stirs the website visitors. Visually appealing with bold and clear CTAs that are easy to understand improves conversion percentage.
- Matching messages: Make sure your messages match your ads, maintaining consistency throughout your landing page so that your audience can understand what you’re trying to convey.
- Direct the eye: Use cues to direct the eyes of the website visitors using neurological psychology and color theory for better guidance. This prompts the visitors to click the CTA on your landing page.
- Product showcase: Show your product or service and how it will benefit the user through hi-res videos, images or animation.
- Value of your product: Emphasize the value of your service or product and how it will benefit their lives. This increases the likelihood of converting visitors, alluding to CRO.
- The more, the better: Creating more landing pages can target different segments of your audience.
- Design elements: Clear and legible fonts with hi-res images or videos evoke emotions in visitors, influencing them to make a purchase.
Crucial for CRO, the game of making the landing page right involves a lot of trial and error, but this allows businesses to increase the percentage of visitors clicking that CTA button.
Techniques for optimizing page load times.
Page load time is surprisingly an important factor in user experience (UX). Page load time is the time a webpage or its content takes to load. Slow loading time can drive away potential customers from your website, increasing bounce rates and lowering SEO ranking. Some techniques to improve your landing page are:
- Being careful about image size and format
- Minimizing dependencies using a content delivery network
- Avoiding inline JS and CSS files
- Using Gzip compression
- Putting stylesheet references at the top
This will indeterminably improve your website performance and improve your user experience.
Use retargeting methods
The retargeting method means showing ads to previous visitors of your website, mainly used to remind them of products or services they viewed or to promote offers. This rakes in more visitors to your website, likely to click the CTA for conversion.
How a streamlined checkout process can boost conversions
Want to increase purchases on your website? A streamlined checkout process is vital for CRO as it decreases cart abandonment rate and increases completed purchases. Keeping the checkout process short and straightforward with all the required information can attract visitors and encourage them to complete their purchases.
Steps to simplify the checkout process
Some steps to optimize your checkout process:
- Display security badges
- Add a guest checkout option, as many want to avoid the hassle of creating an account.
- Design the checkout process so that it looks enclosed where all steps are transparent.
- Minimize form fields so customers can complete the checkout process faster.
- Provide multiple payment options in the design.
- Incorporate Google Auto-Address
- Reinforce sales with psychological triggers like scarcity and social proof.
Optimizing your conversion rate with the checkout is easy with a fast and smooth experience of the checkout process.
Ways to incorporate social proof into your website
People are more inclined to convert when they find social proof on your website. This is rooted in the psychological phenomenon of human behavior.
User feedback provides insights into your user’s preferences and behavior. When you display positive customer reviews on your website, it affects new visitors. User feedback also allows us to identify issues and fix them, improving our website. Some tools for improving CRO are Hotjar, VWO, FullStory, etc. This enables continuous monitoring and iteration of your website, using tools. User feedback allows you to continuously improve the UX of a website through real-time feedback.
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