Executive/Senior Executive, Client Service

Notionhive Bangladesh Limited is looking for an Executive/Senior Executive for its Client Service team who will be primarily responsible for the management of relationships with clients and will be ensuring the smooth production of campaigns – from briefing designers and copywriters to managing budgets and possibly a team of executives.

Job responsibilities

• Manage all aspects of the client business providing superior customer service while maximizing business opportunities.
• Create trusted relationships with clients through transparent conversations, regular communication, incredible results, innovative solutions, and an exceptionally high level of customer service.
• Manage a multi-disciplinary team ensuring all team members remain challenged and engaged towards the brand’s goal.
• Hands-on experience in managing social media accounts regarding the upload of creatives, digital media buying, and follow-up on a regular basis to see how each and every post performs.
• Identify gaps in account performance and make recommendations for improvement.
• Help solve complex client management issues.
• Prepare the “Monthly work report” based on monthly work and performance.
• Promote the expansion of business with existing clients and help develop and present complex strategies and annual plans that drive accounts forward.
• Work closely with the client’s direct report to optimize any revenue opportunities within the organization at large.
• Collaborate with the strategy & planning team to strategize and plan for the brand.
• Complete projects to a specific schedule and within an agreed budget.
• Help develop and present complex strategies and annual plans that drive accounts forward.
• Embrace thought leadership by staying up-to-date on industry news, technology trends and best practices.
• Work on digital media buying.
• Develop and deliver presentations to corporate clients.

Educational requirement

• Graduates from business background (preferably in Marketing).

Skills and experience

• One to two years of experience in a digital marketing agency is a must.
• Significant experience in professional client relationship management.
• Strong brand management skills and the ability to produce results within tight timeframes.
• Excellent communication skills; able to communicate verbally, orally, and visually with diverse customers who possess varying levels of technical proficiencies.
• Working in an office-based environment, the individual should naturally be organized and analytical, with a practical approach to the work and a willingness to pass their knowledge to other colleagues.
• Possess a positive, flexible attitude.
• Keen attention to detail and budgetary restraints.
• Full awareness of creative processes and techniques – mainly digital platforms.
• An exceptional work ethic and the willingness to go above and beyond to get the job done while maintaining a supportive, empowering, and positive attitude.
• Ability to manage social media platforms extensively.
• Project management experience and the ability to prioritize tasks.
• The ability to think outside of the box and be creative.
• Enthusiasm for digital and traditional marketing.

Bonus skills

• Basic use of Photoshop and Illustrator.
• Ability to make high-quality presentation slides.
• Fast typing skills.
• Being able to identify aesthetically pleasing designs.
• Working knowledge of Google Analytics, Google AdWords.
• A background in advertising and/or design.

Job benefits

• Opportunity to work in a young, dynamic, and fun environment with one of the best teams in the country.
• Opportunity to learn immensely in a short time.
• Hands-on experience working with top brands.
• Fully subsidized breakfast, lunch, and tea; occasional ice cream, pizzas, and snacks!
• Group life insurance, hospitalization & out-patient coverage (after the probation period).
• Console gaming and a lot more!

Job details

• Office workdays: Sunday to Thursday (5 Days); subject to periodic changes based on project requirements.
• Office working hours: 10.00 am to 06.00 pm; subject to periodic changes based on project requirements.
• Office location: Uttara
• Monthly salary: Negotiable (depending on skill set & experience).

Application deadline

• October 15, 2023 (Preference will be given to those who live closer to Uttara and apply early).